How to Reach Us — and Where to Get Help with Your 1win Account

Two Different Things — Read This First

Before you write to us, it helps to know what we are and what we aren’t.

1win.kiwi is an independent affiliate site. We publish reviews and guides about 1win for New Zealand players. We don’t run 1win. We can’t see your account, change your bonus, action a withdrawal, lift a deposit limit, or escalate a payment issue. If you’re trying to reach 1win itself, the contact details for the operator are at the bottom of this page.

For everything else — feedback on a review, factual corrections, suggestions for new content, press enquiries — we’re the right people, and the details below are for us.

How to Reach 1win.kiwi (This Site)

Email: support@1win.kiwi

Response time: within two business days, Monday to Friday, New Zealand business hours.

What to put in the email: the page you’re writing about (a URL helps), what’s wrong or what you’d like, and how you’d like us to follow up. We try to acknowledge every email even if the answer is short.

What gets a faster reply: factual corrections (we’ll fix and respond), questions about our editorial process, press enquiries from credentialed journalists, partnership enquiries from licensed New Zealand operators.

What gets a slower reply: general questions we’ve already answered on the site — we’ll usually point you to the relevant page. Marketing pitches and unsolicited link-exchange requests usually don’t get a reply.

How to Reach 1win (the Operator)

If your issue is with your 1win account — a bonus that didn’t credit, a withdrawal that’s stuck, a verification document that’s been rejected, a dispute over a bet — you need to contact 1win directly. We have no access to your account.

Live chat: the fastest channel. Available 24/7 in the bottom-right of the 1win site once you’re logged in. Response times in our testing are usually under two minutes.

Email (operator): support@1win.com is the operator’s main support address. Reply times are typically within 24 hours.

Help centre: the operator has a self-service help centre on the main 1win site covering common questions about deposits, withdrawals, bonuses and account issues.

If 1win support hasn’t resolved your issue, the next step is the operator’s complaints process. After that, players can escalate to the Curaçao gaming licence holder. We can’t take that escalation for you, but we can point to the right channel if you write to us.

Common Questions We Can’t Help With

“Can you withdraw my money for me?” No — that’s the operator’s job, contact 1win.

“Can you lift my self-exclusion?” No, and you wouldn’t want us to. Self-exclusions are designed not to be reversible on a whim, and that’s a feature.

“Can you tell me my password?” We don’t have any access to your 1win account. Use the password reset on the operator login page.

“Can you give me a bonus?” The bonuses we cover are 1win’s, not ours. We don’t issue codes.

Press and Media

For press enquiries, please use support@1win.kiwi with “Press” in the subject line. We respond to credentialed journalists within one business day.

Responsible Gambling Help

If this is about gambling harm rather than a customer service issue, please don’t email us — you’ll get faster help from the people whose job this is. The Gambling Helpline is on 0800 654 655, free, 24 hours a day. PGF is on 0800 664 262. There’s a full list of resources on our responsible gambling page.

Privacy

If you email us, we keep the email and your reply address for as long as it takes to respond and reasonably long after that for follow-ups. We don’t add you to a marketing list. We don’t share your email with anyone. If you want anything you’ve sent us deleted, ask in a follow-up email and we’ll do it.

In Summary

For 1win.kiwi (this site): support@1win.kiwi, two business days.

For 1win the casino: live chat on the operator site, sub-2-minute response.

For gambling harm: 0800 654 655, free, 24/7.